Refund policy

At Low Country Organics, we take pride in providing high-quality products made with care. Your satisfaction is important to us, and we are committed to making things right if an issue arises with your order.

Returns

We accept returns of unopened and unused products within 30 days of delivery. To be eligible for a return, products must be in their original condition and packaging.

Customers are responsible for return shipping costs unless the return is due to our error or a damaged product.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Photos of the product and packaging, if applicable

Once reviewed, we will provide a replacement, store credit, or refund as appropriate.

Refunds

After your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns on:

Opened consumable products
Opened personal care products
Custom or personalized items
Gift cards
Clearance or final sale items

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.